Policy center

Website use

Welcome to FaithTech. By accessing or using the platform, you agree to these Terms of Use. Please read them carefully before creating an account, completing eligibility checks, or making a donation.

The platform is intended for lawful, verified, donor-to-institution giving workflows only.

Our role

FaithTech is a technology facilitator only. We provide an online interface through which eligible overseas donors may discover eligible Indian religious institutions and make donations directly to the selected institution.

FaithTech is not a bank, payment aggregator, payment gateway, money transmitter, remittance provider, charitable institution, trustee, collection agent, merchant of record, or recipient of foreign contribution.

Each donation is made directly by the donor to the selected institution. The selected institution is responsible for its FCRA registration or prior permission, payment-gateway merchant setup, designated FCRA bank account, statutory records, official receipt issuance, reporting, and use of donations.

Eligible donors only

• You must be an adult.
• You must donate in your own individual capacity.
• You must be a Foreign National, OCI cardholder, or PIO cardholder.
• You must use your own eligible international card.
• You must not donate anonymously, jointly, on behalf of another person, or on behalf of any organisation.
• Indian citizens, NRIs holding Indian citizenship, organisations, minors, anonymous donors, joint donors, and on-behalf donors are not permitted to donate through the platform.

No professional advice

FaithTech does not provide tax, legal, FCRA, accounting, religious-endowment, or financial advice.

We do not represent that any donation is eligible for deduction under Section 80G of the Income-tax Act, US tax law, UK Gift Aid, EU tax law, or any other tax regime.

Personal data we collect

• Name, age or date-of-birth confirmation, nationality, country of residence, email address, and mobile number.
• Donor eligibility declarations, passport details, OCI or PIO proof where applicable, and uploaded identity-document images.
• Sanctions, PEP, fraud, and risk-screening results.
• Selected institution, selected offering type, donation amount, payment reference, and server-verified payment status received from the payment partner.
• Device, log, security, audit metadata, support communications, and grievance communications.

Why we process data

• To verify donor eligibility and conduct KYC, sanctions, PEP, and fraud checks before checkout.
• To prevent prohibited or high-risk transactions.
• To enable hosted payment checkout with the institution payment partner and receive server-verified payment status.
• To support the institution in issuing its official donation receipt.
• To maintain audit, compliance, legal, security, dispute, fraud-prevention, and grievance records.

Identity documents

Passport, OCI, or PIO images are used only for eligibility, KYC, compliance, screening, dispute, fraud-prevention, and legal-verification purposes.

Unless a legal hold, fraud review, regulatory inquiry, unresolved dispute, payment investigation, or other legal obligation applies, the platform aims to delete passport or identity-document images approximately 30 days after the KYC decision. Limited verification metadata may be retained for audit, compliance, security, dispute, and legal purposes.

Consent, sharing, and rights

Where consent is relied on, it must be specific, informed, clear, and given by affirmative action. Withdrawal may prevent completion of KYC, checkout, receipt support, or access to platform features.

Relevant personal data may be shared with the selected institution, SBIePay or the relevant payment partner, KYC and screening vendors, hosting and security vendors, banks, card networks, advisers, and authorities where legally required.

Subject to applicable law, users may request access, correction, completion, updating, erasure, grievance redressal, and nomination as permitted under Indian data protection law.

Security

The platform uses reasonable technical and organisational safeguards, including access controls, encryption where appropriate, audit logs, vendor controls, and internal data-access restrictions. No digital system is completely secure.

Who may donate

• You are an adult.
• You are a Foreign National, OCI cardholder, or PIO cardholder.
• You are donating in your own individual capacity.
• You are using your own eligible international card.
• The donation is not anonymous, joint, made on behalf of another person, made on behalf of an organisation, reimbursed, sponsored, pooled, or funded by another person or organisation.
• The donation is not prohibited by applicable law, sanctions, payment-network rules, FCRA requirements, bank requirements, or institution policies.

KYC and screening before checkout

• Passport details.
• OCI or PIO proof where applicable.
• Nationality and residence declarations.
• Donor eligibility declaration.
• Sanctions screening.
• PEP screening.
• Fraud and payment-risk checks.
• Institution-specific eligibility checks.

No guarantee of acceptance

Passing platform checks does not guarantee that the selected institution will accept, receipt, or account for a donation. The institution remains responsible for its own FCRA, receipt, accounting, tax, and statutory obligations.

The platform may decline, pause, or restrict checkout if information is incomplete, inconsistent, expired, suspicious, unsupported, or restricted by law or risk policy.

Direct institution payment

After successful donor eligibility and screening checks, the donor may be redirected to the hosted checkout page of SBIePay or another approved payment partner configured for the selected institution.

Each checkout is configured for one donor, one selected institution, one institution merchant ID, one institution settlement account, and one receipt path.

The donation is paid directly to the selected institution through its own payment-gateway merchant configuration. FaithTech does not receive, hold, pool, route, settle, transfer, or control donation funds.

Payment method and status

Payments are accepted only through eligible international cards supported by the payment partner. Donations are processed in Indian Rupees.

The donor card issuer may apply foreign exchange conversion, charges, taxes, fees, or exchange-rate differences. The platform does not control these charges.

A transaction is treated as successful by the platform only after server-verified payment success is received from the payment partner or bank. Screenshots, card alerts, bank messages, or emails are not conclusive proof of donation success.

Card data

FaithTech does not collect or store full card numbers, CVV, card PINs, or card authentication credentials. Card information is submitted directly on the hosted checkout page of the payment partner.

General rule

Donations made through the platform are intended to be final and irrevocable.

The platform does not offer voluntary refunds, change-of-mind refunds, cancellation refunds, wrong-institution refunds, substitution refunds, or post-donation donor-requested reversals.

Mandatory exceptions

• Failed transaction where the card was debited.
• Duplicate debit.
• Gateway reversal.
• Bank reversal.
• Payment-network chargeback.
• Confirmed fraud reversal.
• Legal, regulatory, court-ordered, or bank-mandated reversal.

Failed-debited transactions

Because FaithTech does not receive or hold donation funds, it cannot itself refund or reverse a donation. If a reversal is available, it must be processed through the relevant bank, card-network, payment-gateway, or institution process.

If your card or bank account was debited but the platform did not receive server-verified payment success, contact support with your name, registered email, institution name, donation amount, payment date, transaction reference, and issuing country of card. Do not send full card numbers, CVV, card PIN, or card authentication information.

Chargebacks

Chargebacks may result in temporary or permanent restriction of platform access, especially where fraud, misuse, repeated disputes, or false claims are detected.

Platform confirmation

The platform may issue a transaction confirmation after server-verified payment success.

This platform confirmation is not an official donation receipt, tax receipt, FCRA receipt, 80G certificate, accounting voucher, proof of tax deduction, or proof that the institution has accepted the donation in its statutory records.

Official receipt

FaithTech coordinates receipt references; the institution issues your official receipt.

The institution is responsible for receipt format, timing, statutory treatment, donor details, accounting, reporting, and compliance.

No tax claim

• The platform does not represent that any donation is eligible for deduction under Section 80G of the Income-tax Act.
• The platform does not represent eligibility under US tax law, UK Gift Aid, EU tax law, or any other tax or charitable deduction regime.
• Donors should consult their own tax adviser before donating.

Support scope

Support can help with KYC status, proof resubmission, payment verification, receipt availability, institution evidence questions, account access, and case tracking.

FaithTech support cannot independently reverse, settle, or move money.

What to include

• Your name and registered email address.
• Institution name.
• Transaction reference, if applicable.
• A clear description of the issue.
• Relevant screenshots, if any.

What not to send

Do not send full card numbers, CVV, card PINs, passwords, or unnecessary identity documents.

Response timeline

Complaints are acknowledged within 48 hours and targeted for resolution within 30 days, subject to dependencies involving the selected institution, payment partner, bank, card network, regulator, or legal process.

Institution responsibility

• Legal existence and authority.
• FCRA registration or prior permission.
• Designated FCRA account.
• Payment-gateway merchant onboarding.
• Statutory filings and donor records.
• Official receipt issuance.
• Use and utilisation of donations.
• Profile content, offering descriptions, accounting, tax, FCRA, and religious-endowment compliance.

Institution content

Institution profiles, images, descriptions, FCRA details, bank/payment configuration, receipt details, offering descriptions, and public representations are provided by or approved by the institution.

The platform may review, format, moderate, suspend, or remove institution content for compliance, risk, safety, legal, or accuracy reasons. This does not make the platform responsible for the institution's legal compliance, statutory filings, receipt issuance, or use of donations.

Institution changes

• FCRA expiry, suspension, cancellation, renewal issue, or show-cause notice.
• Change in FCRA registration, prior permission, permitted purpose, or permitted activity.
• Bank account, SBIePay, or payment-merchant change.
• Trustee, governing body, or key-functionary change.
• Regulatory notice, legal dispute, receipt issue, accounting issue, content inaccuracy, or event affecting ability to receive foreign contribution.

Suspension of listing

The platform may suspend, restrict, or remove an institution listing if continued listing may create legal, FCRA, payment, donor-protection, sanctions, fraud, reputational, or compliance risk.

Operator details

FaithTech is the platform display name for the technology facilitator operated by Inextue Solutions. Legal, privacy, grievance, and support requests should be raised through the Support center or the authenticated support workflow so they are routed, tracked, and retained with the appropriate case history.

• Legal entity: Inextue Solutions
• Registered address: [Registered address — owner detail pending (OWN-001)]
• GST / tax registration: [GST/tax registration — owner detail pending (OWN-001)]
• Grievance Officer: Gaurav Khambhala (Data Protection Officer / Grievance Officer) — Authenticated support channel (sign-in required for routing, tracking, and retention)

Role disclosure

• Platform role: technology facilitator only.
• Donation recipient: selected institution only.
• Payment merchant: selected institution through its SBIePay or payment partner merchant configuration.
• Official donation receipt issuer: selected institution only.
• Platform confirmation: non-receipt transaction confirmation only.
• Funds: the platform does not receive, hold, pool, route, settle, transfer, or refund donation funds.

Institution-specific queries

Questions about an institution's FCRA registration, receipt, use of donation, religious offering, ritual practice, accounting, or statutory reporting should be directed to the relevant institution using the contact details displayed on its profile or receipt.

No goods sale

The platform does not sell goods. Institutions do not ship physical prasad, products, merchandise, idols, books, food, certificates, or other physical items through the platform.

Prasad Virtual Acknowledgement

Prasad Virtual Acknowledgement means a digital or non-physical devotional acknowledgement only.

• It does not include physical prasad, shipping, courier, export, customs clearance, tracking, return, replacement, delivery guarantee, or product warranty.

Pooja Sponsorship

Pooja Sponsorship refers to a devotional donation category or prayer-support request made to the selected institution, subject to the institution's practices, availability, and internal policies.

It is not a purchase of goods. It should not be understood as guaranteed delivery of a physical product or commercial service.

Outside-platform goods or services

If any institution separately offers goods, services, physical prasad, courier, travel, accommodation, or ritual packages outside the platform, those are outside the platform and subject to that institution's own terms and applicable law.