Help & escalation

Support center

Find the right support path for donor KYC, institution onboarding, bank-hosted payment verification, receipts, evidence, and compliance questions.

Donor help

KYC status, proof resubmission, payment verification, receipt availability, and donation-history questions.

Open donor support

Institution help

Evidence packs, requested document refreshes, offering publication, receipt coordination, and user access.

Open institution support

Payment or receipt issue

Failed-debited payments, reconciliation exceptions, duplicate attempts, reversal tracking, and receipt follow-up.

How cases are handled

Every case is trackable after sign-in

Authenticated support requests create durable case records, event history, owner assignment metadata, and closure-readiness checks. Public visitors can read this page; account-specific issues require sign-in. Payment disputes are coordinated with the bank or gateway; FaithTech support cannot independently reverse, settle, or move money.

Payment verification: Reviewed after server-side bank status is available
KYC or evidence review: Handled by operations queue with full decision history
Complaint escalation: Routed through support case events and escalation state
Public questions: Answered after the required public support channel is published

How do I give?

Browse offerings, sign in, complete a one-time KYC, then give. Payment is made on SBIePay’s bank-hosted page.

Does FaithTech issue tax receipts?

No. FaithTech coordinates receipt references; the institution issues your official receipt.

Is my payment confirmed instantly?

A payment shows as “pending verification” until server-side reconciliation confirms it — never displayed as successful early.

Does FaithTech hold my money?

Never. Funds move donor → bank → institution. FaithTech holds ₹0 at all times.

Can support reverse a payment?

Support can coordinate and track bank or gateway follow-up, but cannot independently reverse, settle, or move funds.

Need to open a case?

Sign in to create and track support requests with full case history. Please avoid sharing passport numbers, bank account numbers, or other sensitive data in public channels.